Technical Services
Mobile and data technical services
20:20 Mobile’s MDTS operation is one of the distinguishing facets of our business. This technical function was established many years ago as a centre of expertise for wireless technology. Today, MDTS operates at the cutting edge of cellular product development, working closely with most major manufacturers, software platform providers and network operators.
MDTS is trusted and authorised by operators and manufacturers to test and certify products for operational compatibility and compliance with network standards. Thanks to MDTS, our clients are able to specify any kind of handset configuration, network operator setting, software image or custom installation for the terminals we ship on their behalf. Many of our clients regard MDTS as the consultants of choice for technical projects in the mobile market.
Mobile broadband support
For network operators and retailers, connecting smartphones and IT equipment to a mobile network is very rewarding. It meets user demand for mobile connectivity and generates additional data traffic and revenue. However, due to the complexity and openness of this product set, customer satisfaction and supplier profitability have to be defended with robust support services.
The objective of our mobile broadband support service is to manage the user experience to ensure a satisfied and connected customer for mobile broadband services with smartphone, laptop and netbook products:
- Reducing the cost of support calls
- Preventing unnecessary product returns
- Minimising user disconnections and downtime from the cellular network.
For speed and immediacy of response, mobile customers are likely to call for support. Our contact centre services are available to help our clients’ customers successfully set up, connect, configure and use their mobile broadband. The measure of our success is that the customer stays connected with a product that is functioning as expected. If that means a longer support call, the benefit will come through fewer repeat calls. We provide a self-service capability by continually updating and publishing the knowledge we have captured. Our remote management capabilities using over-the-air updates save the user the time and cost of physically visiting a retail location for device support.