Reverse Logistics

Returns processing, repairs and refurbishment

Reverse logistics is usually thought of as the final link in the supply chain. This encompasses all the activities associated with products returned from store or from customers – including device repair, reconditioning and green disposal. Product returns are a drain on profits, so in addition to our reverse logistics services, we provide tools to lower the incidence of returns. Many clients make use of our mature and robust returns processing capabilities to reduce both the direct and indirect cost of reverse logistics, and to minimise the environmental impact of their phone retailing activities.
20:20 Mobile offers its clients a complete suite of reverse logistics services including return to manufacturer, on-site and off-site product repair, and end-of-life disposal. Our IMEI tracking and virtual warehousing facilities support close integration with clients’ systems and provide tight control over the returns process.
20:20 Mobile operates an ISO certified repair service, registered and approved under EU legislation for compliance to WEEE standards for disposal of electronic waste products.

Handset recycling

There are millions of mobile phones lying unused in drawers across the world or no longer required by their owners. To make good use of these, 20:20 Mobile provides an online recycling service offering competitive prices to consumers for the return of both working and non-working handsets. Returned devices are refurbished, repaired or sent for materials salvage as appropriate. Customers are understandably concerned about the risk of losing information stored on their returned phones, so we undertake to irrevocably delete data, rendering it safe from potential abuse. Refurbished phones can be deployed to markets in the developing world, or used as replacement devices in the insurance cycle.

20:20 Mobile’s recycling service is available via a white label website. This can be branded and incorporated into a customer’s online presence, producing a valuable revenue stream and strengthening a brand’s commitment to an environmental agenda.