Retail Services
Retail Store Management
20:20 Mobile manages and supports hundreds of retail locations on behalf of its clients. To operators we provide a complete outsourcing service for retail stores and shop-in-shop concessions within third party retail estates. We also support franchising programmes with site identification, furniture design and fitting, merchandising, staff recruitment, training and motivation, and IT systems.
Our retail services allow the client to outsource all of its staffing and retail management to 20:20 Mobile. Combined with range planning, purchasing, inventory management, IT and logistics, retail execution can be outsourced in its entirety to 20:20 Mobile.
Merchandising Services
20:20 Mobile’s in-house marketing department specialises in the creation of bespoke permanent and semi-permanent point of sales solutions for leading retailers. We can manage all aspects of display unit delivery from initial concept to design, production, installation and ongoing product merchandising. In light of the rapid product transitions in today’s mobile market, many of our clients rely exclusively on the skill of our merchandising teams to update and maintain in their stores an up-to-date product assortment relevant to changing customer needs
Retail Staff Training
There are many specialised aspects to retailing mobile products, from understanding the latest handset technology to navigating the nuances of credit approvals for airtime sales. 20:20 Mobile’s training programs equip retail staff with the skills they need for:
- Device and accessory sales.
- Supporting credit applications for post-paid airtime contracts and subscriber activation.
- Cross-selling and up-selling customers against a range of tariffs, bundles and offers.
- Positioning insurance products in response to customer’s real needs and anxieties.
- Configuring devices and applications for customer convenience and purchase satisfaction.