Online Services
Web store management
20:20 Mobile hosts and manages web storefronts for many clients, including handset OEMs, mobile network operators, MVNOs and retailers. These web sites can be linked directly to our order processing and logistics services, providing a seamless and efficient supply chain solution for ecommerce sales. For the online environment, we provide content management, fraud checking, payment processing, order fulfillment, and order tracking capabilities. These are backed by our product sourcing, inventory management and value added logistics services for a state-of-the-art online retail experience to our clients’ customers.
Integration tools
In many engagements, clients entrust to us vital elements of their critical business processes and naturally demand a high level of cost efficiency, transparency and control. We connect our systems with our partners’ through industry-standard communications protocols including EDI, XML, SFTP and SOAP web services. This permits us to operate as a fully-integrated link in the supply chain providing a complete fulfillment service from click-to-cash.
Virtual retail inventory
To exploit the unlimited shelf-space of an online store in a bricks-and-mortar environment, 20:20 Mobile has deployed a web storefront for use in retail locations. Typically used for handset accessories, this tool greatly expands the catalogue of products available to a retail customer. The retailer is able to take payment at the till for a product delivered conveniently to the consumer’s home address the following day. Virtual retail inventory improves customer satisfaction by providing a response to a wider range of product needs than can be satisfied in most retail locations. For the retailer, it increases the value of the total sale, and reduces the customer’s incentive to visit rival stores.
B2B extranet services
In the world of business-to-business sales, it is common for enterprise customers to require a procurement portal featuring a limited assortment of approved products for employees to order.
20:20 Mobile offers its clients a B2B extranet solution to support purchases from their enterprise customers. The tool’s administration interface allows the client to define multiple catalogues for different procurement profiles, with productivity-enhancing features such as copying and linking catalogues for mass updates.
Password administration is minimised, as extranet users are normally granted access from behind their organisation’s network firewall. Orders can be flagged with department cost centre codes and other purchasing parameters for the convenience of the end user procurement department.
Under guidance from the client, 20:20 Mobile provides the underlying master catalogue, and fulfills orders according to the logistics requirements of both the client and the end user.
Subscriber activation
To streamline and facilitate the processes of subscriber activation and cellular service provisioning, our on-demand Activate™ application offers a standardized interface to the diverse systems of multiple network operators. Using Activate™, a retail sales advisor is able to progress a customer order from initial credit application to SIM activation in matter of minutes. Activate’s simple-to-use user interface masks the complexity of different operators’ credit application processes, and needs no specialist knowledge to operate.
20:20 Mobile provides helpdesk telephone support for Activate™ users to troubleshoot any issues that arise during the credit application and subscriber activation process.
ActiManage™ is designed for the online sales environment, enabling web resellers to sell post-paid airtime contracts and bundles online. With ActiManage™, 20:20 Mobile processes the consumer credit check, initiates subscriber activation with the applicable network and dispatches the goods to the customer on behalf of the web merchant.