Call Centre Services

Customer care

Customers often need to talk, and a friendly, competent response can turn a problem or complaint into a positive service experience. Our call centre agents handle many complex customer interactions including technical support calls, delivery scheduling, returns management and customer complaints.

Inbound and outbound sales

Retailers, network operators and handset manufacturers obtain value from our call centre services due to their flexibility and connection with the logistics process. Offering 7-day a week operation 20:20 Mobile call centre services handle inbound calls and outbound telesales, including payment and dispatch.

Contract sales and SIM activation support

Retailers selling products and airtime contracts from multiple network operators can benefit from the simplicity and ease of use of our on-demand Activate™ application, front-ending the credit application and subscriber activation processes of multiple network operators. However, we recognise that supporting airtime contract sales is not simply a technology problem. In practice, a retail sales advisor can face multiple situations that unaided, could result in a lost sale. That’s where our call centre agents step in, helping to facilitate sales transactions that can otherwise stall for lack of guidance. Our agents proactively solve issues such as declined credit applications or credit decision referrals. Working with the operators’ credit teams and directly accessing the operators’ systems, we liaise with our clients’ retail staff, aiming to ensure that legitimate customers obtain the service they require, and are completely satisfied with their shopping experience.